Refund policy

At The Gardener's Wife, everything is made by hand in small batches — with care, intention, and a lot of time. Because of the handmade and made-to-order nature of most of our products, our return policy reflects the nature of what we make.

Please read through before reaching out — most answers are here.

We do not accept returns on:

  • Dried and preserved florals (bouquets, wreaths, wearable florals, seed cards)
  • Botanical fragrance products (incense cones, perfume rollers, room and linen sprays, bath soaks, body oils, face and body mists)
  • Self care products (pillow sprays, face masks, cooling mists, any opened body care item)
  • Ritual and wellness products (smoke wand sets, crystal bundles, boxed sets)
  • Stickers
  • Any made-to-order or custom item

This is because our products are handmade to order, perishable in nature, or cannot be resold once they leave our hands. We appreciate your understanding.

We do accept returns on:

  • Unworn, unwashed apparel and accessories (bandanas, wearable goods) within 14 days of delivery
  • Any item that arrives in a condition that is clearly our error

To initiate a return on eligible items, email us at elizabeth@thegardenerswife.com within 14 days of delivery with your order number and reason for return. Items must be returned in original condition and packaging. Return shipping is the responsibility of the customer.

MADE-TO-ORDER ITEMS

Many of our products — including all dried floral bouquets, wreaths, seed cards, and custom pieces — are made to order. Please allow 3-5 business days for production before your order ships, in addition to your chosen shipping timeframe.

Made-to-order items cannot be cancelled once production has begun. If you need to cancel, please contact us within 24 hours of placing your order.

CUSTOM + STUDIO WORK

Custom floral projects (wedding florals, bridesmaids boxes, brand shoot florals, custom arrangements) are subject to the following terms:

Deposits: A non-refundable deposit of 50% is required to secure your project and begin the design process. The remaining balance is due upon completion, before delivery or shipment.

Cancellations: If you need to cancel a custom project, please notify us as soon as possible. Deposits are non-refundable. If significant work has already begun, additional fees may apply depending on materials purchased and labor completed.

Changes: Minor changes to color palette or style can be accommodated during the brainstorming phase. Once production has begun, significant changes may not be possible and may incur additional costs.

Custom pieces are final sale. Because every piece is designed and made specifically for you, we are unable to accept returns or offer refunds on completed custom work.

WHOLESALE ORDERS

Wholesale orders placed through Faire are subject to Faire's buyer protection policies. For direct wholesale orders, please contact us within 7 days of delivery for any issues. Wholesale orders are generally final sale.

DAMAGED ORDERS

We take great care in packaging every order, but we know things happen in transit.

If your order arrives damaged:

  • Contact us within 7 days of delivery
  • Email [your email] with your order number and clear photos of the damage
  • We will review your claim and work with you on a replacement or resolution on a case-by-case basis

Please note: dried botanicals are a natural product. Some shedding of petals, leaves, and stems is completely normal and expected — this is not considered damage. If a bouquet or floral arrangement arrives significantly crushed or broken beyond normal transit wear, please reach out with photos and we'll make it right.

We require photos for all damage claims. Claims submitted without photos cannot be processed.

LOST PACKAGES

If your package is marked delivered but cannot be located:

  • Check with neighbors and your local post office first
  • If the package is confirmed lost, contact us at [your email] with your order number
  • We will reship your order and work directly with the carrier to file a claim on our end

We stand behind our shipments. If it's lost in transit, we'll take care of it.

EXCHANGES

Due to the handmade and made-to-order nature of our products, we are unable to offer exchanges. Every item is made specifically for your order and cannot be restocked or resold.